Hello,
Boy am I disappointed. You could give me a full refund but you won’t. And if it’s not within your authority to do so you certainly could have contacted someone who could. The customer service at
Build’ ‘Em Pets leaves a lot to be desired. I will be happy to fill out the on line survey. Thank you.
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On Jan 11, 2023, at 7:45 AM, Build 'Em Pets wrote:
Hello Janet,
We're lenient when it comes to a late return or if the box has been opened. But i unfortunately cannot do anything if a plastic bag has been opened.
We're always open to help with instructions/steps if there are parts that are too hard? Alternatively, you can also build the sculpture without the screws (if the screws part was the issue).
On Tue, Jan 10, 2023 at 11:14 PM Janet O'Connor wrote:
Hello. I recently made a purchase(December 14th) the order number is #13392. I really don’t feel the description gave an accurate account of the product. My son started the kit. It was not at all enjoyable, he found it tedious. We waited quite a while for it to arrive and unfortunately it came after Christmas. I will admit we are disappointed. I’ve read through the return police and we are within the 30 days. It was opened but all the pieces are accounted for. I will say, I’m hoping for a full refund as it was pretty expensive and there isn’t another project that we are interested in. I look forward to hearing from you Thank you
Janet O’Connor
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Best Regards
Build 'Em Pets Team
