Extended Returns
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Estimated Delivery Nov 18 - Nov 22
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Shipping Information
Free shipping on orders over $50.
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Easy No-Hassle Returns
Return within 30 days of purchase with the product box closed
Extended Returns
Add Extended Returns! Extend your return period by 30 days.
Shipping cost is based on weight. Just add products to your cart and use the Shipping Calculator to see the shipping price.
We want you to be 100% satisfied with your purchase. Items can be returned or exchanged within 30 days of delivery.
Due to high demand, please expect slight delays!💜
Once your item/s is dispatched, the estimated delivery time is:
- USA: 2-10 business days
- Canada 2-14 business days
- UK: 7-18 business days
- Australia: 7-18 business days
- Europe: 7-15 business days
- Rest of world: 14-20 business days
Important: Canadian orders may be subject to import duty
We are unable to send our INLOCK building sets to France at this time. Only our authentic Legos, and services like a custom pet kit and pixel art, can be sent."
Once it's shipped out, please allow 2-10 business days (to be safe) for domestic US shipping and 6-15 business days for worldwide shipping during the holiday season (December). Processing may take up to 1-3 business days.
Products that contain Lego bricks vary in shipping times. Our standard Lego products take 5-6 weeks. And our custom service timeframe is stated on its product page.
Want to buy a product but can't find your country in our shipping system? Contact us and we'll help you! support@buildempets.com
We're currently unable to ship to the following regions/countries due to the high and unreliable shipping price. Middle East. Africa and South America. A quote is sometimes possible through our support, if you are prepared to pay for more shipping costs.
Got an USPS tracking number that stays on label created? This means that our carrier that handles the journey from us to USPS has not reached their processing center yet. You can mail us at support@buildempets.com, so we can provide a backend update, so you can still see your package's journey.
Our customer service team will be on vacation starting on January 6th and will be back on January 13th. Orders will continue processing during this week.
Our Warehouse Locations:
HK - 3 Hoi Shing Road TML Tower Room 17/F B2, Tsuen Wan
Australia - Smeaton Grange Rd, Smeaton Grange NSW 2567
USA - 1501 Haines Street, Jacksonville, Florida, United States
We will ship the product from a different location, if a product is not in stock in the nearest warehouse.
